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Customer Service Agent

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(0 أصوات)
About the Job
 
  • Greet new and existing customers in a professional and friendly manner.
  • Respond to patient complaints and make sure that issues are directed to the appropriate party.
  • Establish, maintain and update patient filing system.
  • Accurately record patient information and make sure that patient files are thorough and complete as per standards set forth by the organization.
  • Liaise with physiotherapist to Schedule patient appointments.
  • Receive and direct mail and faxes to relevant recipients.
  • Respond to customer and patient inquiries as directed by the operations team.
  • Maintain and update patient records to accurately reflect all transactions and activities provided.
  • Prepare periodic reports on customer activities in line with established reporting system.
 
Job Requirements
 
  • University degree in Business Administration or a similar discipline
  • 1-2 years experience in the same field.
  • Good command of English
  • Good command of Excel, Word, PowerPoint, Internet using
  • Communication skills, listening skills, attention to details and accuracy, interpersonal skills, problem solving, and advanced organization abilities.
قراءة 738 مرات
المزيد في هذه الفئة : « Medical Researcher & Scientific Associate